We live in a really fast paced society, and with that comes the need to have information fed to us at increasingly quick levels. The e-article "Is Google Making us Stupid?" provides a great synapsis of our current situation as a human race. We want information, answers, stuff, food, gratification, results, and by golly, we want it now! With this mentality and current state however, we tend to gloss over details to speed things up.
This same expectation and human behavior has spilled over into the veterinary exam room. This human need "to speed things up" has also seemingly decreased people's ability to listen to what we're saying. And if they do listen to some of what we're trying to tell them, within minutes, this concentrated focus is interrupted by the beep of an incoming text message. Maybe it's a blank stare that clues us in, or even a question that we've already provided the answer to... but when people don't hear what we say, it's super frustrating.
When someone pays for services, they are paying for time. In many cases, they are also paying for an opinion. What good does it serve to enter into this service situation without listening? And who is really losing out? In the end, it's the pet, who could've benefited from an open and attentive mind, and professional services. Here are a few examples of how the lack of listening plays out in the animal service world:
1. I'm going to tell you everything I know because I need to make myself look good. And, then I'm going to tell you how to do your job.
2. I'm going to ask your opinion, not once, but twice. And then, I'm going to do what I want to do anyway.
3. I'm going to play "Devil's Advocate", which tells me, the service provider, that you've not heard a thing I've just said. You're holding onto your own opinion and not entertaining mine.
1. I'm going to listen to you briefly, look at my watch, and then move on to tell you what I think is wrong with your pet. I haven't addressed (heard) what your important concerns are and I'm on a schedule.
2. I provide a one-size fits all treatment plan. It doesn't matter what you're telling me, because in my mind, I fit most situations into three or so common treatment options.
3. I offer up treatment options that are pie in the sky. Good, but I never listened to the fact that you're on a budget. Then, I'm going to make you feel badly for declining my A-Game treatment option.
Listening and the art of effective communication is a two way street. It's quickly becoming a lost art however, where people are losing the value of showing respect via the of hearing what's being shared. Without effective communication, any situation, especially that of service provider and client can get really frustrating. How can we improve this?
2014 is well underway, and with it has come a bunch of snow- at least in the Mid West. We're re-packing our dog-training bag here, and trying to keep the pups entertained. Many of our clients have asked recently "What's your favorite......?" And that question has been the inspiration for this post. Here are a few of our tried and true favorite dog things, in no particular order.
DoTerra Certified Pure Therapeutic Grade Essential Oils
Certified Pure Therapeutic Grade Essential Oils that are natural aids to reduce anxiety, repel fleas & mosquitoes, and more! Every batch of oil is tested to make sure it meets quality and purity standards. This is important, since pets may lick them. For more information, or to order: www.mydoterra.com/holistipet.
Nina Ottosson activity toys & puzzle games
These are SO fun! Many of our clients can't take a turf-ripping game of ball anymore, or at least their hips can't. We love these puzzles! The games keep your dog's mind sharp while providing hours of inside fun. To order: http://www.nina-ottosson.com/Products.php.
Back on Track Blankets and Beds
Based on a combination of ceramic particle, textile technology and combined with Chinese Medicine principles, Back on Track products increase blood circulation, an thus reduce inflammation. They also increase healing abilities and prevent injury. Our clients love them, and often seek to lay on a Back on Track Blanket! http://www.nina-ottosson.com/Products.php
Brilliant K9 Harnesses
Made in Ohio by a women-owned company, these fun and functional harnesses are designed for optimal range of movement for your dog. Brilliant K9 offers many beautiful patterns and even custom patches so you can add your dog's name or titles to their gear!
Golden Life Dog Food
Made with fresh ingredients and thoughtful food energetics, Delicious meals are individually packed portions for quick and easy serving. You can see the fresh vegetables right in the mix. We like these diets for dogs with food allergies, and you can't beat the freshness. Made in Ohio! http://www.goldenlifedogfood.com/GoldenLife/Welcome.html
Karen Pryor Clickers
A quiet clicker that is the perfect size, with no annoying "metal slap" when clicked. Pryor clickers are very ergonomic, fit just right in the hand, and are light. We love these! The softness is loud enough to be heard without startling even the most sensitive dog. http://store.clickertraining.com/iclick-clicker-5pack.html
This list is by no means exhaustive. What are your favorite dog things that you can't leave home without?
Welcome to my blog! Here I'll be sharing information about Animal Communication, Animal Reiki, Personal Coaching, and Muse about the Veterinary Industry......
I'd like to begin by reminding all of my Seattle Area clients that I'll be in town at the end of June! If you'd like a session, please see the prepaid button in the store.
Thanks for stopping by, and please check back often for updates.
Jen Ortman, owner of Holistipet (LLC) is a Professional Animal Communicator, Animal Reiki Master Teacher, author, and speaker.